Annexio Limited (“we” or “us” or “our”) maintains a strong commitment to provide players with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of players. We aim to prevent compulsive usage and underage access to our games while simultaneously providing a friendly and entertaining gambling experience for players. As a responsible gambling operator, the well-being of our players is of utmost importance.
Gambling should be fun, and you should never gamble more than you can afford to. We take player protection very seriously. LottoGo may need to check that your levels of spending with us are within your means. We may ask you to explain how you fund your gambling with us and we may request an affordability check. You may be asked to provide evidence of earning or other documents verifying a reliable source of income or wealth.
We are required by regulations to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Part of this includes collecting customer information to allow verification of your source of funds. We do this to establish that you have sufficient funds to support your gambling activity with us.
If you are asked for information around affordability, please provide as much evidence as possible to show that you have sufficient funds to support your gambling activity. This will help limit any further requests from us, and any further delays for you. While we need to be comfortable that you can afford your most recent losses, we also need to understand how you intend to fund your account moving forward.
We offer various player protection facilities and tools on the website to assist players as and when required. These include:
We strongly encourage you to consider the following in order to keep gambling activities in control:
Being responsible about gambling presupposes knowing whether to play, how to play, and how much money and time to spend on games. A compulsive gambler is a person whose approach to gambling can be classified as an addiction, and whose gambling has caused growing and continuing problems in their life.
People who gamble responsibly decide in advance how much money they will spend, how often they will gamble and, most importantly, they know when to stop. Responsible gambling should be enjoyable and result in no harm to any player. Responsible gamblers stick to these rules:
We are aware that occasionally gambling might develop into a problem for some of our players. We therefore encourage you to consider professional support and assistance from any of these organisations if you suspect that you might have a gambling problem:
You must be at least 18 years of age (or the legal minimum age in your country of residence) to access our website. You are strictly not allowed to access our services if you are less than 18 years of age.
We aim to prevent underage access to our services, and have implemented functionality within our registration process which makes use of verification systems at the point of registration to verify the age of potential players. We also recommend in the case where adults share computers with minors, that they consider installing Net Nanny™ (freeware), or the Parental Control Bar™ on their computers/devices.
If you have any further queries about our Responsible Gambling Policy, please contact our Member Support team at firstname.lastname@example.org.
Locked withdrawals: Once a customer has requested to withdraw an amount of winnings, the withdrawal request will be locked and it will not be possible to reverse or cancel the request.